Terms and Conditions hm888 — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and hm888 ("Platform", "we", "us", "company"). This Agreement governs your use of the hm888.im website, mobile app, and all services offered by our platform.

By completing the registration process, making a deposit, using any platform feature, or simply browsing our website, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document, along with our Privacy Policy and Responsible Gaming Policy.

Hm888 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice, though we will endeavour to inform players via registered email or in-platform notification when significant changes occur.

To be eligible to register and use the hm888 platform, you must meet all of the following criteria at the time of registration and throughout your use of the platform:

• Aged at least 18 years of age at the date of registration.
• Not a person prohibited by law in your country of residence from participating in online gambling activities.
• Register in your own name — not on behalf of another person or third party.
• Has never been suspended or banned by hm888 previously.
• Have full legal capacity to enter into binding contracts.

Hm888 reserves the right to request age verification documents at any time. Failure to provide the required documents within the specified timeframe will result in the account being suspended until verification is complete. We take the protection of minors very seriously and will cooperate fully with relevant authorities if required.

Each player is only permitted to hold one (1) active account at any one time. Multiple account registrations — whether using the same or different names, email addresses, phone numbers, IP addresses, or payment details — constitute a serious breach of these terms.

During registration, you are required to provide true, accurate, and current information, including:

• Full name as stated on your identity card or passport.
• A valid date of birth.
• An active, reachable email address.
• A Malaysian mobile number registered in your name.

The Know Your Customer (KYC) process is mandatory before a player is permitted to make their first withdrawal. Required documents may include a copy of your identity card or passport, a recent bank statement, and proof of ownership of the payment method used. The verification process is typically completed within 1 to 3 business days.

Hm888 accepts deposits via a variety of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. The minimum deposit is RM 10 and maximum deposits are subject to the limits set by each respective payment method.

For withdrawals, the following conditions must be observed:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in the same player's name.
• All bonuses received must meet the wagering requirement before a withdrawal can be processed.
• KYC verification must be completed before your first withdrawal is processed.
• Hm888 reserves the right to request additional verification for withdrawals exceeding certain limits for fraud prevention purposes.

Hm888 does not charge any processing fees for standard deposits or withdrawals. However, some payment providers may impose their own charges which are beyond our control. Withdrawals are typically processed within 15 minutes to 24 hours depending on the method chosen and the time the request is made.

All bonuses, promotions, and special offers provided by hm888 are subject to the specific terms stated in each respective promotion. General terms applicable to all bonuses are as follows:

• Wagering requirement: All bonuses carry a wagering requirement that must be met before bonus funds or wins derived from bonuses can be withdrawn. The wagering requirement will be clearly stated in the terms of each promotion.
• Valid period: Each bonus has a specific validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within the specified period will expire automatically.
• One active bonus at a time: Unless otherwise stated, only one bonus may be active at any one time.
• Bonus withdrawal limit: Some bonuses may have a maximum win cap that can be converted to real cash.
• Eligible games: Certain bonuses may only apply to specific game categories. Wagering on ineligible games may not count towards wagering requirement calculations.

Players who use multiple accounts, make deposits from different sources to exploit bonuses, or engage in any form of bonus fraud will forfeit all related bonuses and wins, and their accounts may be permanently suspended.

All games available on the hm888 platform — including slots, Live Casino, Sports Betting, and e-sports — are operated using independently audited Random Number Generator (RNG) technology or provided by licensed and recognized software providers. This ensures that every spin, card, or game outcome is truly random and fair.

• Wins are automatically credited to the player's account once a match or round concludes.
• In the event of a technical disruption during an active game, hm888 will use system records to determine a fair outcome.
• In Live Casino games, the outcome announced by the dealer is final, subject to video recording review if required.
• Hm888 reserves the right to void any bet in the event of a significant technical error or confirmed evidence of manipulation.

For sports betting, all betting markets are subject to standard sports rules applicable to each sport type. Any decisions regarding the settlement of disputed wagers will be made based on official information sources and our settlement team's records.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. hm888 recommends that you:

• Using a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) through your account security settings.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.
• Report any unauthorised access to our support team immediately.

Hm888 will not be held responsible for any losses arising from unauthorised access caused by a player's negligence in safeguarding their login credentials. However, we have advanced monitoring systems in place to detect suspicious activity and will respond promptly should there be any signs of account compromise.

The following activities are strictly prohibited on the hm888 platform and may result in immediate account termination and legal action where applicable:

• Fraud and hacking: Any attempt to hack, manipulate, or cheat the platform's systems.
• Money laundering: Using the platform for money laundering or financing illegal activities.
• Bonus abuse: Exploiting loopholes in the bonus system through dishonest means.
• Use of automated software: Using bots, automated scripts, or unauthorized third-party software to gain an unfair advantage.
• Multiple accounts: Registering or using more than one account simultaneously.
• False information: Providing incorrect or false personal information during registration or the KYC process.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker or Live Casino games.

To the extent permitted by applicable law, hm888 shall not be liable for any indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Losses caused by unauthorised access to your account due to your own negligence.
• Losses resulting from fair and legitimate game outcomes.
• Losses arising from delays or failures beyond our control, including network disruptions, natural disasters, or actions by authorities.

Hm888's maximum liability to any player under any circumstance is limited to the net deposit amount made by that player in the 12 months preceding the event giving rise to the claim.

Hm888 reserves the right to suspend or terminate any player's account for the following reasons:

• Violation of any term in this document.
• Confirmed or suspected fraudulent or criminal activity.
• Failure to provide the requested KYC verification documents within the stipulated timeframe.
• Requests from regulatory or legal authorities.
• Inactive for more than 12 consecutive months.

Players may also request the closure of their own account at any time by contacting our support team. Any real money balance (excluding bonuses) that has not been withdrawn at the time of account closure will be returned to the player once all required verifications are completed, unless the account is closed due to fraudulent activity or serious violations, in which case funds may be forfeited.

Hm888 is committed to the principles of responsible gaming. We believe entertainment should remain fun and never become a source of stress or financial difficulty for any player. We provide a range of tools to help players manage their gaming habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss limit: Set a maximum amount you can lose within a given period.
• Session time limit: Set a session time limit on your playing to ensure you take adequate breaks.
• Temporary self-exclusion: Suspend your account for 24 hours up to 6 months if you need a break.
• Permanent self-exclusion: Permanently close your account if you feel that gaming has become a problem for you.

If you or someone you care about has a gambling-related problem, please contact a local support organisation or visit the Responsible Gaming us for more information and available support resources.

If you have any dispute regarding your account, a transaction, or a game outcome, please follow the procedure below:

• Step 1: Contact our customer support team via live chat or email. Provide full details including the transaction ID and time of the incident.
• Step 2: Our team will investigate your complaint within 3 to 5 business days and provide an initial response.
• Step 3: If you are not satisfied with the initial resolution, the case will be escalated to a senior manager for review within 10 business days.
• Step 4: If the dispute remains unresolved, the parties may refer the matter to a recognised alternative dispute resolution (ADR) body.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction of hm888's registration. All disputes that cannot be resolved through internal processes will be referred to binding arbitration.

This document constitutes the entire agreement between you and hm888 regarding the use of our platform and supersedes all prior agreements, representations, or understandings, whether verbal or written.